Returns & Exchanges
We want you to be fully satisfied with your COPIC® professional art supplies. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the unused markers or accessories in their original packaging, ensuring they are well-protected to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing